General Conditions of Sales




Nova Essentials Inc. (NOVA Probiotics) retains ownership of the sold merchandise until full and final payment of the sale price. The buyer cannot assign or transfer, in terms of liens, the property of the delivered merchandise prior to complete payment. In case of judicial seizure or any other third party intervention, the buyer must immediately notify NOVA Essentials Inc..

Any loss is assumed by the buyer once the merchandise has been shipped.

Any claims, omissions and /or errors, must be indicated in writing to NOVA Essentials Inc. within 15 days following the date of receipt of merchandise.


In case of default to pay the price as stipulated, NOVA Essentials Inc. may demand payment of any sums due and/or retake possession of the sold merchandise without notice or legal proceedings, the buyer having agreed in advance to these terms without any indemnity, nor refund on sums paid on the sale price.


The term is net 30 days. Any past due account will bear interest at a rate of 24% annually (2% per month) calculated monthly.

Our goal is to ensure that you are completely satisfied with your NOVA’s purchase. Please inspect your order immediately upon receipt, and contact NOVA’s customer service group if:

  • There is noticeable damage to the product.
  • The product(s) shipped to you have been sent in error.

Any return of merchandise will not be accepted without prior authorization of NOVA Essentials Inc.

Returns are accepted within 15 days of purchase (date as appears on your invoice), provided the returned product is unused and in saleable condition. We will gladly refund your original shipping cost if you are returning an item because of an error on our part, or it has been determined that the product is defective or arrived damaged.

If the package appears damaged when it arrives, we recommend that you inspect the package before you sign for it. If there is obvious damage from shipping we recommend you refuse the shipment.

Please note that NOVA Essentials Inc. will not accept return of expired products.


In the event, where the buyer fails to honor the contractual obligations contained herein, and that the NOVA Essentials Inc. has to seek the services of an attorney to protect his rights or obtain remedy, the buyer undertakes to pay NOVA Essentials Inc., an additional amount equivalent to 25% of any amount due in terms of damages and liquidated interests unless otherwise prohibited by law or regulation. The current section applies as well to cases where the account has been sent to a collection agency.